Frequently Asked Questions

Below contains our frequently asked questions, hopefully this can answer your question if you have not yet had a response to query!

  • Where are the venues?

ūüď欆The North Pole Greenwich, 131 Greenwich High Road, Se10 8 JA

ūüďć Lokanta Bar & Grill Greenwich,¬†11 - 13 Greenwich Church St, London SE10 9BJ

  • What happens if we are late?

Please try to be on time to your brunch as lateness will be taken out of your brunch time. Please try to arrive 10 mins prior to your booking, we know traffic can be a mare!

  • Is the¬†booking fee taken off the bill on the day?

Yes, the booking fee is taken off the bill on the day for all who attend. Please note, if there is cancellations within your booking, their fee will not be taken off your bill.

  • What is your cancellation policy?

Tickets are non-refundable, however, if you would like to move the entire booking to a new date, we can accommodate that for you. Please ensure you allow 72 hours notice for us to be able to honour this.

  • Can I add someone to my booking?

If the date is not sold out, please add the amount of tickets you need to add and checkout using the same original booking name.

If the date is sold out, please drop us a message or email and we will see if we can fit them in.

  • Why is there 12.5% service charge added to the bill and do I have to pay it?

Yes, the restaurant add a discretionary 12.5% service charge like most restaurants do. It is up to the customer whether or not they would like to pay this. You can asked for this to be removed from the bill if you wish and a member of staff will happily accommodate. If you wish to tip in cash to the waiter, then this is also okay. 

  • Do I have to make a booking or can I just turn up?

We are strictly bookings only via our website 

  • Can I¬†mix drinks at brunch?

As long as your drink is finished you can mix your drinks throughout the 1.5 hours (90 mins). If more than one person on your table is drinking the same drink, you will receive this in a bottle or jug, if all are having different it will be by the glass. Please drink responsible. 

  • Who do I contact for allergies/dietary requirements?

For allergies/dietary please contact us if you are unsure of anything on the menu. Allergies can also be included in food orders which we pass over to the restaurant. 

  • Do I have to give a pre-order or can I just order on the day?

Pre-orders are essential for both Lokanta and North Pole. You can submit your food orders via our website.

We need your food order at least a week prior to your arrival date if you have booked in advance.

If you are booking last min then we need your food orders at your earliest convenience.

  • Can I book out a whole brunch slot for a¬†special¬†occasion?

OMG YES GO FOR IT! You can message us on instagram or email us for any enquiries and we will see what we can do to ensure you have the best time. 

  • Do you do anything for Birthdays?¬†

The staff will bring out a sparkler in a cake/cocktail in your let us know its a birthday booking (subject to availability). If you would also like to bring anything, then please do so, this can include your own cake and decor. Please avoid confetti or sequins.

If there is anything we have missed and you still have questions, please email us at