DJ NOW BACK EVERY SATURDAY 3pm + 6pm!!! PARTY BRUNCHES ARE BACKKKKK!

Frequently Asked Questions

Below contains our frequently asked questions, hopefully this can answer your question if you have not yet had a response to query!


  • Where is the venue?

The North Pole Greenwich, 131 Greenwich High Road, Se10 8 JA


  • What happens if we are late?

We REALLY URGE our brunch gang to arrive on time as we work in slots and lateness will be taken out of your brunch time. Please try to arrive 10 mins prior to your booking, we know traffic towards Greenwich can be a mare!

 

  • Is the booking fee taken off the bill on the day?

Yes, the booking fee is taken off the bill on the day for all who attend. Please note, if there is cancellations within your booking, their fee will not be taken off your bill.

 

  • What happens if MEMBERS of my party cancel?

For all updates, please email us info@lovebrunch.co.uk or send us a WhatsApp Message.

MORE THAN 1 WEEKS NOTICE
Booking fees are non-refundable BUT we allow those people who cannot attend, to carry over their fee to a new date, they just need to drop us a message when ready to rebook in and use it, they may be asked for proof when coming to rebook.

LESS THAN 1 WEEKS NOTICE
Booking fees are non-refundable, non-transferable and will not be taken off the final bill.

LESS THAN 24 HOURS NOTICE
Booking fees are non-refundable and non-transferable and the remaining members of the group will incur a charge by the venue itself of £20 for the no show/s - which we really want you guys to avoid!!

 

  • What happens if I need to cancel my WHOLE booking?

For all updates, please email us info@lovebrunch.co.uk or send us a WhatsApp Message.

MORE THAN 1 WEEKS NOTICE
Booking fees are non-refundable BUT you can carry your booking fee to a new date when ready to rebook in. 

LESS THAN 1 WEEKS NOTICE
Booking fees are non-refundable and non-transferable.

LESS THAN 24 HOURS NOTICE
Booking fees are non-refundable and non-transferable and the remaining members of the group will incur a charge by the venue itself of £20 for the no show/s - which we really want you guys to avoid!!

 

  • Are booking fee's refundable?

Unfortunately under all circumstances, booking fees are non-refundable but can be transferable dependant which of the above categories the cancellation falls under. 

 

  • Can I add someone to my booking?

If there is still space left on the website for that date/slot, of course please book them in under the same original booking name and we will automatically add them to your table. If there is no space left, please drop us an email info@lovebrunch.co.uk or drop us a dm on Insta and we will see if we can open up another space for you to book. 


  • Will there be service charge added to my bill?

Yes, the restaurant add a discretionary 12.5% service charge so when you receive your bill please take this into consideration.


  • Do I have to make a booking or can I just turn up?

We are strictly bookings only via our website www.lovebrunch.co.uk 


  • Can I have mix the drinks at brunch or do I have to stick to just 1? 

As long as your drink is finished you can mix your drinks throughout the 1.5 hours (90 mins). If more than one person on your table is drinking the same drink, you will receive this in a bottle or jug, if all are having different it will be by the glass. Please drink responsible. 


  • Who do I contact for allergies/dietry requirements?

For all food enquirers, please contact us directly info@lovebrunch.co.uk. Allergies can also be included in food orders which we transfer to the venues restaurant. 


  • Do I have to give a pre-order or can I just order on the day?

It is now mandatory to send pre-orders before arrival which can be included in the notes section at checkout or you can send them to us via email info@lovebrunch.co.uk. Please include your booking name or reference number. We need them a week in advance at the latest.


  • What are your brunch slots?

Thursdays 7-9pm - Turkish Belly Dancing Nights
Fridays 7-9pm - Old School Anthems 
Saturdays 12.30pm, 3pm, 6pm - Themed Brunches
Sundays 3.30pm - Chill days


  • Can I book out a whole brunch slot for a special occasion?

OMG YES GO FOR IT! You can message us on instagram or email us info@lovebrunch.co.uk for any enquiries and we will see what we can do to ensure you have the best time. 


  • Do you do anything for Birthdays? 

The staff will bring out a sparkler in a cake/cocktail in your let us know its a birthday booking (subject to availability). However, if you would also like to bring anything, then please do so, this can include your own cake and decor. Please avoid confetti or sequins.


  • Why do the drinks come in jugs/bottles?

We use jugs so it keeps your drinks topped up, due to the volume of brunches we have at once in some slots we think its a better option for you guys! Please note, jugs/bottles are used mainly for people who are sharing the same drink choice. 



If there is anything we have missed and you still have questions, please email us at info@lovebrunch.co.uk