Frequently Asked Questions

Below is our frequently asked questions, hopefully this can answer your question if you have not yet had a response to query!

1. Where is the venue?
The North Pole Greenwich, 131 Greenwich High Road, Se10 8 JA

2. How many people can I book on the website?

You can book as many as you like, however depending on what regulations are in place you will need to be separate tables 

3. Can I add someone to my booking?
If there is still space left on the website for that date/slot, of course please book them in under the same booking name ideally and we will just automatically add them to your table. If there is no space left, drop us an email or drop us a dm on Insta and we will see if we can open up another space for you to book. 

3. Is the booking fee taken off the bill on the day?
Yes, the booking fee is taken off the bill on the day for all who attend.

4. Will there be service charge added to my bill?
Yes, the restaurant add a discretionary 12.5% service charge so when you receive your bill please take this into consideration.

5. Do I have to make a booking or can I just turn up?
We are strictly bookings only via our website 

6. Can I have mix the drinks at brunch or do I have to stick to just 1? 
As long as your drink is finished you can mix your drinks throughout the 1.5 hours. If more than one person on your table is drinking the same drink, you will receive this in a bottle or jug. Please drink responsible. 

7. What happens if I arrive late?
We urge people to arrive on time as the lateness is taken out of your 2 hour slot.

8. What do I do if a member of my party cancels on the day?
If someone cancels in less than 24 hours of your booking, they will loose their booking fee, as well as having to pay an additional £20 which the venue will charge. This absent fee will be added to your bill, therefor we urge you to let us know ASAP.

9. Is the booking fee refundable?
If for any reason you cannot attend brunch, unfortunately booking fee’s are non-refundable only transferable to another date if given enough notice (1 week prior or it will be lost - the reason for this timeframe is to resell spaces if needed).

10. Can I reschedule my brunch?
We offer rescheduling if given enough notice that you cannot attend your expected date (as mentioned above 1 week). Rescheduling is also our alternative in extreme circumstances (lockdowns/forced closure). 

11. Who do I contact for allergies/dietry requirements?
For all food enquirers, please contact us directly Allergies can also be included in food orders which we transfer to the venues restaurant. 

12. Do I have to give a pre-order or can I just order on the day?
It is now mandatory to send pre-orders before arrival which can be included in the notes section at checkout or you can send them to us via email Please include your booking name or reference number. We need them a week in advance at the latest. 

13. What are your brunch slots?
Fridays 7-9pm in the restaurant
Saturdays 12.30pm, 3pm, 5.30pm, 8.30pm
Sundays 12.30pm, 3pm

14. Can I book out a whole brunch slot for a special occasion?
OMG YES GO FOR IT! You can message us on instagram or email us for any enquiries and we will see what we can do to ensure you have the best time. 

16. Why do the drinks come in jugs/bottles?
We use jugs so it keeps your drinks topped up, due to the volume of brunches we have at once in some slots we think its a better option for you guys! Please note, jugs/bottles are used mainly for people who are sharing the same drink choice. 

If there is anything we have missed and you still have questions, please email us at